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E1: SVM: 9.2.3.x Agent Update Process Is Unable To Re-create Windows Service (Doc ID 2476957.1)

Last updated on APRIL 30, 2019

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

After updating the Server Manager Console to Tools Release 9.2.3.x an Agent Update is also required.  After selecting the Managed Home Location and clicking the Update button the Managed Home Location shows as down/stopped.  When checking the Windows Services Control Panel on the machine the SM Management Agent service is not there.

 

When trying to run the restartagent.bat and installAgentService.bat manually the following is seen:

The service name is invalid.

Please install Microsoft VC++ 2017 x64 Re-distributable before installing the Server Manager Agent Service.

 

 

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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