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E1: 76A: Argentina Invoce (R76A565) for Credit Memo Uses Incorrect Tax Value from Taxes - Tax Values - ARG Table (F76A13) (Doc ID 2493439.1)

Last updated on JUNE 07, 2021

Applies to:

JD Edwards EnterpriseOne Sales Order Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

A credit memo created from a sales order is invoiced, and has tax calculated based on current tax rates in the F76A13 table, not the tax rate that was in effect at the time the order was created.

The issue can be reproduced with the following steps:

1. With Argentinian localization active, identify the relevant ARG company, customer and tax rate.
2. Use the P76A15 and P76A10 to identify the relevant tax code(s). In P76A10, take the exit to Tax Values and note the tax percentage that is set (TAX RATE). This information is also visible in the F76A13 table.
3. Set the P4210 processing option to 'Display Before Accept Prompt' (Process tab). Raise an order for the item/customer/branch combination. Observe that the expected tax is calculated in the Order Acceptance form.
4. Save the order and run it through the ARG invoicing process, R42565 calling the R76A565. Report R76A566 is generated. Tax amounts are populated into the F76A18 table at this point.
5. Add a new record for the Tax Code, in the P76A10 (Tax Values). Set the effective date to be from the day you are testing the next step, the generation of the credit order. It is not possible to modify or delete existing records.
6. Generate a credit memo / order for the prior sales order, using P4210 ZJDE0002.
7. Run this order (type CO or similar) through the R42565/R76A565 process.
8. Access the F76A18 table and observe that the tax calculation is based on the new updated tax value added in step 5. The credit order should take the tax rate from the original sales order.

Cause

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In this Document
Symptoms
Cause
Solution
References


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