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E1: P90CA: When Have Primary Contact In Who's Who And Try To Add Contact To Search Customers P90CA80 - Receive Hard Error 721B (Doc ID 2509591.1)

Last updated on OCTOBER 28, 2019

Applies to:

JD Edwards EnterpriseOne CRM Foundation - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Activities

For release 9.2, when you have a record in Who's Who from the Address Book flagged as a primary Contact and subsequently try to add the new contact in CRM P90CA080 Search for Customers, you receive Error 721B - More then one primary contact.

 
The issue can be reproduced at will with the following steps:
1) Open the who is who of a customer
2) Set one of the contacts to primary
3) Go to CRM application P90CA080 tab contact and partner and try to add a new contact. When clicking on the save changes button the error 721B will shown and you are not able to add the new contact
 
The issue has the following business impact:
Due to this issue, users cannot enter another contact into CRM Customers P90CA080.

Cause

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In this Document
Symptoms
Cause
Solution
References


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