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E1: MOBJ: Media Object File Not Retrieved and Viewer Hangs (SFTP), Error Encountered in E1Root.log - "Exception occured in the JDEOWDirect.mediaObjectCopyFile()" (Doc ID 2515405.1)

Last updated on DECEMBER 17, 2019

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.2 and later
Information in this document applies to any platform.


After setting up SFTP, when user tries to add an attachment, the screen hangs. The Media Object Viewer screen do not display. If trying to open an existing file attachment which exist on the queue path, the screen hangs as well.

The JAS server is a Linux server. The File Server is a Windows machine. Tools Release is on

The Queue path set in P98MOQUE for the Media Object Queue is \\<FileServerName>\Test\XImages.
The following errors are seen in the E1Root.log when trying to add a new attachment:



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