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E1: 42: Sales Order (P4210) Status Update Blanks Out the Asset ID / Equipment Number (NUMB) in F4211 - Sales Order Detail (Doc ID 2520131.1)

Last updated on JANUARY 02, 2020

Applies to:

JD Edwards EnterpriseOne Sales Order Management - Version 9.1 to 9.2 [Release 9.1 to 9.2]
Information in this document applies to any platform.

Symptoms

A sales order is entered for Service Order Warranty Management and R17024 Equipment Master is run to populate the Asset Item Number (F4211.NUMB). When now manually advancing the sales order statues thru P4210 Sales Order entry, it blanks out that Asset ID (F4211.SDNUMB = 0) which causes the equipment not to be referenced anymore with the sales order.

The issue can be reproduced at will with the following steps:

  1. Enter Sales order for Service Order Warranty Management
  2. Ship Confirm order
  3. Run R17024 to populate equipment number (NUMB) in F4211
  4. In P4210 manually update order status
  5. Note that F4211.NUMB is blanked out

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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