E1: 42/17D: Ability to Create Cases from Sales Orders (Doc ID 2525792.1)

Last updated on NOVEMBER 04, 2020

Applies to:

Symptoms

A sales order has been delivered/invoiced/etc. and there is a complaint regarding this delivery/invoice. The request is to have the possibility to create a case from the sales order. The customers would like to have a hard link between the sales order which had the issue and the case number created to solve the complaint.

There are also some additional suggestions for the new requested functionality:

- To create a new tab in Add Case (P90CG504) where multiple sales order lines can be linked to the case.

- These sales order lines should be selected like the credit memo functionality in Sales Order Management.

- Other order types which should be linked to a case in the same manner: Purchase Orders, Projects, etc.

- The screens of Speed Case Entry (P90CG601) should have the same functionality as Add Case (P90CG504).

- When creating a credit order, the linked sales orders are used to credit.

- Also, on the case print the linked sales order lines should be printed.

Cause

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