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E1: SVM: REST API Instancesinfo Responds With "UNKNOWN" Status (Doc ID 2542314.1)

Last updated on OCTOBER 28, 2019

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.2 and later
Information in this document applies to any platform.


REST API is showing the instance state as "unknown" when the server is actually running, when interfacing with server manager console, and agents..

The client administrators are getting e-mails that report either the enterprise server, or web server, status as "unknown", when the servers are actually up and running.

Question : Is this normal, and is this a matter of the REST call catching an intermittent timeout between the agents and the server manager?


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