E1: 42: Unable to Cancel, Delete or Reverse Ship Confirmed Order Line
(Doc ID 2556661.1)
Last updated on FEBRUARY 24, 2021
Applies to:JD Edwards EnterpriseOne Inventory Management - Version 9.0 and later
Information in this document applies to any platform.
Sales Order Entry (P42101)
After accidentally ship confirming line 1.000 of Sales Order 1032663 SZ on 6/13/2019, and writing a record to subtract the quantity in the Item Ledger (F4111), when the user attempts to cancel the line in sales order entry, the system issues a hard error and prevents the cancellation.
Specific error messages
"Delete Cancel Action Invalid" (4470)
CAUSE: The quantity for this order has been relieved from the on-hand inventory bucket via Ship Confirmation (P4205) and cannot be deleted or cancelled.
Steps to duplicate
- Created a Sales Order 1032663 SZ on 6/11/2019
- Ship Confirmed the Order Line on 6/13/2019
- This was an accident, the item was not shipped
- Attempt to cancel the Sales Order Line on 6/20/2019
- The system throws a "Delete Cancel Action Invalid" (4470) error
The user still needs to process the order line later when it is ready to ship confirm.
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