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E1: 42: Partial Back Order Release (P42117) Splits the Sales Detail (F4211) Line (Doc ID 2561809.1)

Last updated on JANUARY 24, 2022

Applies to:

JD Edwards EnterpriseOne Sales Order Management - Version 9.2 and later
Information in this document applies to any platform.


Online Backorder Rewlease (P42117)

After upgrading from XE to 9.2, when On-Line Backorder Release (P42117) is used to release a partial quantity, the sales order detail (F4211) line is split even though the commitments processing option was not activated.

This causes a problem with one customer who wants one line on the invoice

Steps to duplicate

  1. Create a new item (JO-42117) with no inventory on-hand.
  2. Make sure the Customer allows partial order shipments and partial line shipments in the customer billing instructions.
  3. Create a Sales Order for 10 Units and 10 units go on Backorder.
  4. Create an Inventory Adjustment for 5 items.
  5. Setup a version of On-Line Backorder Release (P42117).
  6. Display Tab Option #1 (Total Fill Only) is set to Blank (Display all detail lines).
  7. Process Tab Option #1 (Backorder Quantity as Available Quantity) = 1 (Backorder Quantity as Available Quantity). Option #2 (Commitments) = Blank (Do Not Perform Commitments).
  8. Run On-Line Backorder Release (P42117) select the order and enter the Quantity to Ship as 5 Units and click the green checkmark.
  9. Click Find on Work with Backorders. It shows that line 1.1 was added for 5 Units still on backorder.
  10. Check Customer Service Inquiry and notice there are two lines on the order. Issue is duplicated in the 9.2 environment.

When a backordered line is partially released, the sales order detail (F4211) line is should not be split. The client wants it to work like like it worked in XE.


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