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E1: 42: Down Arrow not Working in Sales Order Commission Lookup, no New Line is Added when Sales Rep is Retrieved from Visual Assist (P42150) (Doc ID 2583982.1)

Last updated on SEPTEMBER 02, 2019

Applies to:

JD Edwards EnterpriseOne Sales Order Management - Version 9.1 and later
Information in this document applies to any platform.


When adding a new sales rep from visual assist in header commissions (P42150) at sales order entry (P4210), the new blank line is not getting created upon return to grid with the AB record selected, so another sales rep cannot be added.

A new line should be created automatically when record is selected from visual assist.

The issue can be reproduced at will with the following steps:
1.Create a new sales order with in P4210. Add header before details in the processing options
2.Enter a customer and click once on the OK button to have the information filled in the screen
3.Go to form – header commissions and P42150 will show up
4.Use the visual assist on the sales rep or Group field to search for an AB record
5.Select a AB record and it will be retrieved in the grid
6.No new blank line is getting created, the information regarding the current sales rep added at step 5 will not be resolved and the new blank line does not get created in order to add another sales rep




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