E1: MOBJ: Blank Screen Appears When Adding a New File Attachment or Nothing Happens When Viewing Existing File Attachment - Using FTP (Doc ID 2585289.1)

Last updated on JUNE 19, 2023

Applies to:

Symptoms

Configured the required ftp setup for media object functionality and verified that ftp successfully works from web server to file server. When trying to attach a new file attachment from any application in E1 web client, nothing happens when clicking on the File option in media object viewer. If File option is clicked again, a blank screen is displayed and nothing further happens. No related errors are captured in the e1root log nor on-screen.

In some cases, blank screen comes up after selecting the file and upon clicking Add button.

Also, nothing happens when clicking on the existing file attachments to view/download and below message is captured in the e1root log:

Changes

 OS Upgrade, and/or implemented firewall.

Cause

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