E1: 17: Payment Instrument Value does not Default from the Company Defined on the Service Contract Header - P1720
(Doc ID 2624530.1)
Last updated on MARCH 12, 2021
Applies to:JD Edwards EnterpriseOne Service Management - Version 9.2 and later
Information in this document applies to any platform.
Payment Instrument does not default from the Company defined on the Service Contract Header. In case the Payment Instrument is set for e.g. Company 00200, it is not retrieved from P03013 and if it’s set for Company 00000, then it is defaulting into Contract Header.
The issue can be reproduced at will with the following steps:
- P03013 – Check the Company 00000 and make sure the Payment Instrument is blank in the Invoices tab of Customer Billing Instructions
- P03013 - Check the Company 00200 and see that Payment Instrument is set to e.g. "B"
- P1720 / P1721 - Create an "EW" Line Type contract for the above customer defined with the Payment Instrument in the Company 00200. Save the contract detail line.
- P1720 - Check the Service Contract Header and note that Payment Instrument is blank instead of "B".
- P03013 – Define a Payment Instrument e.g. "C" (for both A/R & A/P) for default Company 00000.
- P1720 / P1721 - Create another "EW" Line Type contract for the above customer, for a BU within the Company 00200. Save the contract detail line.
- P1720 - Check the Service Contract Header and note that Payment Instrument is "C" (coming from default Company 00000) instead of "B", coming from the Company defined in the Service Contract Header.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document