JD Edwards EnterpriseOne End of Premier Support for 9.1 - Payroll and Financial Year End Updates (Doc ID 2627276.1)

Last updated on JUNE 28, 2023

Applies to:

Details

JD Edwards EnterpriseOne Premier Support for 9.1 ended on March 31, 2020.

While you can remain on JD Edwards EnterpriseOne 9.1 and continue to acquire Sustaining Support for access to our Global Services team, as well as access to existing fixes for known 9.1 issues, we highly recommend you consider upgrading to JD Edwards EnterpriseOne 9.2.  

JD Edwards EnterpriseOne 9.2 is part of the Applications Unlimited commitment to continuous innovation. Oracle JD Edwards provides a commitment to offer Oracle Premier Support through at least 2033.

Actions

Update for 2023 Tax Year: For customers that choose to remain on JD Edwards EnterpriseOne 9.1, please contact the Global ACS (now Customer Success Services) team for options.

For more information on the latest JD Edwards EnterpriseOne, check out LearnJDE.
Review the Lifetime Support Policy

Customer FAQ 

1. Will Year-End fixes for 1099s, W2s, and T4s be available for Fiscal Year 2023?
A year end update for all customers for Canada and the US will only be available to customers who purchase an add-on ACS/CSS contract through Support Sales.

2. What about Australia/NZ?
JD Edwards has implemented Single-Touch Payroll. This eliminates yearly updates for Australia/NZ year-end.

3. Will I be able to download an ESU for 9.1 after March 31, 2020 that was available prior to March 31, 2020?
Yes, existing ESUs will remain available on for download via Change Assistant and/or the Update Center page on My Oracle Support. 

4. What does Sustaining Support provide?
Sustaining support puts you in control of your upgrade strategy. With Sustaining Support, you will receive technical support for as long as you operate your systems, including access to our online support tools, knowledgebases, pre-existing fixes for your solution, and assistance from technical support experts. For some customers, Sustaining Support will allow continued use of the release. However, if you are actively implementing new sites, business processes, or modules, carefully consider the policy to determine if Sustaining Support is the right strategy.

Sustaining support allows for download of ESUs that were issued during the support period prior to Sustaining.  What is NOT provided are code changes and/or code change requests on releases in Sustaining Support. 

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