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E1: 17: P1721 (form W1721L) Service Contract Header Gives the Error 3490 Customer Master Information Missing if Modifying an Existing Contract (Doc ID 2630460.1)

Last updated on AUGUST 13, 2021

Applies to:

JD Edwards EnterpriseOne Service Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

P1721 service contract header gives error ID 3490 "Customer Master Information Missing" when changing the customer number to one that has a record in customer master P03013 (F03012) for the CO 00000 only (and not for the current CO of the contract, like 00200 or 00001).

The same error appears when old data from 9.1 is accessed and any change in the contract header (like the status) is attempted.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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