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E1: 17: 90CG: Exclamation Point Icon in Case Entry (P90CG504) and Case Update (P90CG501) Displays Even when no Other Open Case Exists (Doc ID 2639809.1)

Last updated on FEBRUARY 18, 2020

Applies to:

JD Edwards EnterpriseOne Case Management - Version 9.2 to 9.2 [Release 9.2]
JD Edwards EnterpriseOne Service Management - Version 9.2 to 9.2 [Release 9.2]
Information in this document applies to any platform.

Symptoms

When the Previous Product Case (P17500) version called in the P90CG002 uses a status range, the Equipment Cases Icon in the P90CG504 and P90CG501 will always appear even if the cases for the equipment are beyond the status range. Upon clicking on the exclamation point icon, the system will call the correct version of the P17500 with the status range showing no case exists for the equipment number at that range.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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