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E1: 13: 17: Branch, Inventory Item Number, Product Model/Family and Contact Number Fields not Correct on Work Order Created from Component Swap P17STAT (Doc ID 2641213.1)

Last updated on MARCH 12, 2021

Applies to:

JD Edwards EnterpriseOne Capital Asset Management - Version 9.2 to 9.2 [Release 9.2]
JD Edwards EnterpriseOne Service Management - Version 9.2 to 9.2 [Release 9.2]
Information in this document applies to any platform.

Symptoms

When creating a new Work Order (P17714) using the Component Changeout (P17STAT) functionality from a parent work order, the following problems can be seen in the Work Order tables (F4801 and F4801T) and Work Order header:

F4801
Priority field is blank
Branch field has the location business unit from the Equipment Master
The Address Number linked to the Contact Number is blank

F4801T
Product Model/Family fields are blank

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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