E1: 42: Prevent Further Processing of Sales Orders Using the Customer Inactive Flag on the Billing Information of the Customer Master (F03012) (Doc ID 2686332.1)

Last updated on AUGUST 20, 2021

Applies to:

Goal

The company has sales orders that are entered. During the cycle of sales order processing the company may receive a notice from a US government list for the customer. The customer may appear on the 'deny part' screening list meaning the company cannot ship to the customer.

When the customer appears on the list, how can the company prevent the processing of the existing sales order?

They want to change the ship to customer master record to indicate inactive customer. They are finding that this works when they are entering new orders, the inactive customer message appears. But, when they are revising an existing order they do not see the hard error. They have line of business active and are using P42101 to revise orders.
 

Solution

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