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E1: 42: Correcting an Out of Balance Accounts Receivable Invoice Created by Sales Update (R42800) (Doc ID 2687252.1)

Last updated on JULY 03, 2020

Applies to:

JD Edwards EnterpriseOne Sales Order Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

The customer is receiving an out of balance error when posting an invoice batch, batch type IB, created from sales update (R42800). 

The batch ended in an error status.  A review of the work center shows an invoice in the batch is out of balance. 

A review of the Invoice Journal Report (R03B305) for the batch shows the one invoice is out of balance.  The Customer Ledger (F03B11) amount is less than the Account Ledger (F0911) for the invoice.

Cause

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In this Document
Symptoms
Cause
Solution


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