My Oracle Support Banner

E1: CHA:CFA: Change Assistant Closes or Crashes With Error "Java(TM) Web Launcher has stopped working" While Applying ESU's With Oracle Database Client 19c and 12.2 (Doc ID 2691442.1)

Last updated on JANUARY 11, 2024

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.2 and later
Information in this document applies to any platform.


While trying to apply ESU's in batch mode via Change Assistant, it closes after logging into E1 or fails with message "Java(TM) Web Launcher has stopped working".

The process may also be failing on the step "Existence check for N980042T".

This is a new install and the first time this has been attempted using Change Assistant. You are on latest tools release and Oracle database 19c, 32-bit client is being used. Manually applying the ESU using P96470 works fine.

Note: The same behavior can be seen for Configuration Assistant as well.



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.