E1: 03B: Temporary Credit Message in the Customer Master (F03012) is Not Reset when Running R03B525 if Customer Goes into Credit
(Doc ID 2698756.1)
Last updated on DECEMBER 23, 2020
Applies to:JD Edwards EnterpriseOne Accounts Receivable - Version 9.2 to 9.2 [Release 9.2]
Information in this document applies to any platform.
When running Credit Analysis Refresh - Delinquency Notice (R03B525) with the Delinquency policy set to a Temporary Credit Message for the letter (i.e Letter1 - TCM1), the R03B525 does no reset the Temporary Credit Message in Customer Master (F03012) when the customer overpays.
Steps to duplicate:
- Add a delinquency policy on Delinquency Policy Definition P03B2501 and check the box for Activate the Reset Temporary Credit Message.
- Set up Notification Instructions (Row exit for Notifications for the policy) for the Letter to be sent.
- Confirm that the following fields are populated in the Customer Master (P03013) for this customer
- Credit Message = Blank (Credit tab)
- Temporary Credit Message = 3 (Credit tab)
- Policy Name/Company = policy name/company (Collection tab)
- Create an Invoice with and amount of 15,000.00 on Invoice Entry (P03B2002) and post the Invoice.
- Run Credit Analysis Refresh (R03B525) for Delinquency Notices.
- Create a receipt in Receipts Entry (R03B102) for 25,000.00 with an Invoice match of 15,000.00 to pay the Invoice created in step 4. This will put a credit (unapplied cash) on the Customer's account.
- Run Credit Analysis Refresh (R03B525) for Delinquency Notices selecting only this Customer address book number.
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