E1: 03B: Temporary Credit Message in the Customer Master (F03012) is Not Reset when Running R03B525 if Customer Goes into Credit (Doc ID 2698756.1)

Last updated on AUGUST 12, 2021

Applies to:

Symptoms

When running Credit Analysis Refresh - Delinquency Notice (R03B525) with the Delinquency policy set to a Temporary Credit Message for the letter (i.e Letter1 - TCM1), the R03B525 does no reset the Temporary Credit Message in Customer Master (F03012) when the customer overpays.

Steps to duplicate:

1. Add a delinquency policy on Delinquency Policy Definition P03B2501 and check the box for Activate the Reset Temporary Credit Message.
2. Set up Notification Instructions (Row exit for Notifications for the policy) for the Letter to be sent.
3. Confirm that the following fields are populated in the Customer Master (P03013) for this customer
   -  Credit Message = Blank (Credit tab)
   -  Temporary Credit Message = 3  (Credit tab)
   -  Policy Name/Company = policy name/company (Collection tab)
4. Create an Invoice with and amount of 15,000.00 on Invoice Entry (P03B2002) and post the Invoice.
5. Run Credit Analysis Refresh (R03B525) for Delinquency Notices.
6. Create a receipt in Receipts Entry (R03B102) for 25,000.00 with an Invoice match of 15,000.00 to pay the Invoice created in step 4. This will put a credit (unapplied cash) on the Customer's account.
7. Run Credit Analysis Refresh (R03B525) for Delinquency Notices selecting only this Customer address book number.

Changes

Cause

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