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E1:32: Canceled Configured SO Created From SQ Only Opens the Parent Line - All Component Lines Remain Closed Back On the Sales Quote (Doc ID 2705826.1)

Last updated on JUNE 01, 2021

Applies to:

JD Edwards EnterpriseOne Configurator - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

If a Configured Sales Order that was created by the Sales Quote Release Program (P420111) gets canceled, the only line that open back up on the original sales quote is the parent line.  All the component lines remain closed (Blue).


Steps:

  1. Create a Sales Quote for a Configured Order
  2. Go into the newly created SO
  3. Cancel the Parent SO line (this will cancel the entire order)
  4. All the SO line are cancelled correctly
  5. However, going back into the SQ Quote the only open line is the Parent Line.  All Components line are still closed

Cause

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In this Document
Symptoms
Cause
Solution
References


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