My Oracle Support Banner

E1: WRKFLW: Tools->Collaborate->Send Email Not Launching the Correct Email Client (Doc ID 2709319.1)

Last updated on SEPTEMBER 15, 2020

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.2 and later
Information in this document applies to any platform.

Symptoms


In IE 11 or other supported browser, when click Tools->Collaborate->Send Email from any JDE application, it launched Chrome and unable to send email. Expect it to launch email client such as Outlook.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.