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E1: MOBJ: Existing File Attachments Fails to Open With Error "Media Object Fetch Image failed" After Switching File Server and Web Server (Doc ID 2709686.1)

Last updated on SEPTEMBER 16, 2020

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.2 and later
Information in this document applies to any platform.
Store Media Object Files in Database is not enabled


A few existing file attachments cannot be open after switching both the file server and HTML web server.

On the old web server, user are still able to open the file attachment.

All the existing media object files have been copied from the old file server to the new file server.

If users add a new file attachment, it works as expected.

The error "Media Object Fetch Image failed" is seen on screen:

The following error is seen the JAS Debug log:





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