E1: 42: Quantities Must Balance (Error 0505) in Confirm Shipments (P4205) When Attempting to Ship a Partial Quantity with Processing Option Set to Not Backorder or Cancel Unshipped Quantity (Doc ID 2710771.1)

Last updated on JUNE 07, 2021

Applies to:

Symptoms

When attempting to ship confirm (P4205) a sales order, with the Backorder or Cancel Unshipped Quantity processing option set to blank to not backorder or cancel the unshipped quantity, if the user attempts to ship confirm a partial quantity a hard error is displayed. The error indicates Quantities Must Balance (Error ID 0505).

The issue can be reproduced at will with the following steps:

1. Setup customer with customer billing instructions indicating Partial Shipments Allowed.
2. Create a sales order for a quantity of 10 for an item.
3. Print pick slips to hard commit the item quantity. Quantity is available to fill the order.
4. In Ship Confirm, with the Backorder or Cancel Unshipped Quantity processing option on the Process Tab set to Blank = Do not backorder or cancel unshipped quantity, an error is displayed if the user attempts to ship a partial quantity. The error indicates Quantities Must Balance.

Changes

Cause

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