E1: 42: Quantities Must Balance (Error 0505) in Confirm Shipments (P4205) When Attempting to Ship a Partial Quantity with Processing Option Set to Not Backorder or Cancel Unshipped Quantity
(Doc ID 2710771.1)
Last updated on JUNE 07, 2021
Applies to:JD Edwards EnterpriseOne Sales Order Entry - Version 9.2 and later
Information in this document applies to any platform.
When attempting to ship confirm (P4205) a sales order, with the Backorder or Cancel Unshipped Quantity processing option set to blank to not backorder or cancel the unshipped quantity, if the user attempts to ship confirm a partial quantity a hard error is displayed. The error indicates Quantities Must Balance (Error ID 0505).
The issue can be reproduced at will with the following steps:
- Setup customer with customer billing instructions indicating Partial Shipments Allowed.
- Create a sales order for a quantity of 10 for an item.
- Print pick slips to hard commit the item quantity. Quantity is available to fill the order.
- In Ship Confirm, with the Backorder or Cancel Unshipped Quantity processing option on the Process Tab set to Blank = Do not backorder or cancel unshipped quantity, an error is displayed if the user attempts to ship a partial quantity. The error indicates Quantities Must Balance.
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