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E1: 42: With Date Sensitive Customer Sets Active the Tax Explanation Code Defaults from the Ship To Address Rather Than the Sold To Customer Address in Sales Order Entry (P4210/P42101) (Doc ID 2724133.1)

Last updated on JULY 22, 2021

Applies to:

JD Edwards EnterpriseOne Sales Order Entry - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

The tax explanation code defaults from the Sold To address book number and the Tax Rate/Area defaults from the Ship To address book number. With Date Sensitive Customer Sets active, the tax explanation code for a sales order defaults from the Ship To address.

The issue can be reproduced at will with the following steps:
1. Activate Customer Sets in the Branch Plant Constants – System Constants. Restart EnterpriseOne. No records exist in Work with Customer Sets for the Sold To or Ship To customers.
2. Create two customer master records. For record Sold To the tax explanation code is S and the tax rate/area is DEN
3. For customer master record Ship To the tax explanation code is E and tax rate/area is CO
4. In Sales Order Entry, create a sales order where the Sold To address is the address for the Sold To customer and the Ship To address is the address for the Ship To customer.
5. Review the tax information. Note the tax explanation code and tax explanation code values are from the Ship To address, E and CO.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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