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E1: 42: Repost Active Sales Orders (R42995) Does Not Update Open Order Amount (APRC) in Customer Master (F03012) With Prepayment Payment Instrument (Doc ID 2724578.1)

Last updated on JULY 09, 2021

Applies to:

JD Edwards EnterpriseOne Sales Order Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Customer is getting a discrepancy between the Order Total in F4201 Sales order header (OTOT) and the Open Order Amount (APRC) in F03012 - Customer Master. When running the Repost (R42995) it updates the F4201.OTOT, but does not correct the amount in F03012. This seems to be limited to specific order or rather specific customers. There does not seem to be any different set up between customers that work fine and the one that fails to update the open order amount.

Cause

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In this Document
Symptoms
Cause
Solution
References


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