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E1: 03B: Error 337D 'Delete Invalid - F03B11 Record Exists' Is Set When Trying To Delete A Customer Master (F03012) Record via Customer Master Revisions (P03013). (Doc ID 2729937.1)

Last updated on OCTOBER 14, 2021

Applies to:

JD Edwards EnterpriseOne Accounts Receivable - Version XE and later
Information in this document applies to any platform.

Symptoms

When trying to delete an existing Customer Master (F03012) record via Customer Master Revisions (P03013), the program sets error 337D: Delete Invalid - F03B11 Record Exists:

CAUSE . . . . The Address Book Number you are trying to delete exists in the
Customer Ledger file (F03B11). Therefore, it is not eligible for deletion.

RESOLUTION. . You can attempt to delete the Address Book Number when it has
been deleted from the Customer Ledger file (F03B11).

Steps to duplicate the issue:

  1. Navigate to menu Customer Invoice Entry (G03B11), or type ‘P03013’ in the Fastpath in the Navigator and hit Enter.
  2. Open Customer Master Revisions (P03013) if you navigated to the G03B11 menu.
  3. Inquire on an existing customer master record and select the Delete button at the top of the form.
  4. Note that error 337D is set by the program.

  

Cause

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In this Document
Symptoms
Cause
Solution
References

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