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E1: 17: 90CG: Case Escalations Using Skill-Level Method (Doc ID 2731902.1)

Last updated on DECEMBER 23, 2020

Applies to:

JD Edwards EnterpriseOne Case Management - Version 9.2 and later
Information in this document applies to any platform.

Purpose

 This document provides an overview of case escalation using skill-level method, setup and prerequisite.

Scope

 

Details

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In this Document
Purpose
Scope
Details
 Introduction
 Prerequisite
 Setting Up Provider Groups
 Assigning Provider Group Members Using Skill Levels
 Setting Up Case Types
 Setting Up Generic and Provider-Group-Specific Case Types
 Setting Up Generic and Provider Group-Specific Priorities
 Delivered Workflow for Case Escalation Using Skill-Level Method
 Example of Case Escalation
 E-mail messages
 Process Task Monitor (P98860)
References

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