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E1: UBE: Chinese Characters Are Printed As Blank After Tools Release Update - Warning: Font <Font Name> not found. (Ex: Arial Unicode MS) (Doc ID 2759958.1)

Last updated on MAY 02, 2024

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.2 and later
Information in this document applies to any platform.


After updating the tools release from to, the Chinese characters stopped printing and those fields are appearing as blank on the PDF output. All UBEs that were supposed to print Chinese characters are affected with this issue.

Error captured in the debuglog,


Steps to Replicate:

1. The tools release was updated to

2. Execute any UBE that is supposed to print Chinese characters

3. The PDF output has blank field where Chinese characters are supposed to get printed


Tools Release updated from to


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In this Document

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