E1: MOBJ: Unable to Paste Any Snipped Images in Text Editor Window When Accessed Via Enhanced Media Object Attachment Manager in Tools Release 9.2.5.2 and Above (Doc ID 2763795.1)

Last updated on APRIL 04, 2025

Applies to:

Symptoms

Unable to paste any snipped images (using snipping tool) in text editor window when accessed via enhanced media object attachment manager. This issue is happening in tools release 9.2.5.2 and above. It worked fine in earlier tools release 9.2.4.X

Steps to Replicate:

Enable Enhanced Media Objects, Within the Web Runtime - Media Objects section, the Use Enhanced Media Objects User Interface setting should be selected (true). Also, within the Web Runtime section, the Use ActiveX Controls setting should be set to false.
Follow the bellow steps,

1. Login to E1 Web Client

2. Open address book application P01012

3.  Select a record and go to row exit

4.  From row exit, select “Attachments”

5.  Now use the add option from the Attachment Manager

6.  Select "Text Attachment"

7.  Try to paste a snipped image (use snipping tool) inside the text editor by doing a right click within the text editor

8. When you do the right click, the "Paste" option is not available. Also, unable to paste using Ctrl+V option. (At times, the "Paste" option is available but still you will not be able to paste successfully).

Here is a screenshot captured from tools release 9.2.5.2, the copy / paste option is not available while doing a right click within the text editor 

Here is a screenshot captured from tools release 9.2.4.X, the copy / paste option is available while doing a right click within the text editor  

Changes

This issue started after updating the tools release to 9.2.5.2

Cause

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