My Oracle Support Banner

E1: SVM: Runtime Metrics Unavailable for HTML Instance - Active JVM Count Shows 0 (Doc ID 2764112.1)

Last updated on MARCH 31, 2021

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

After logging into the Server Manager Console and selecting the EnterpriseOne HTML Server instance, under Instance Information, the Active JVM Count is 0.

Enable embedded agent logs for the HTML server instance to get more detail:
1. Open the agent.properties file on the Server Manager Agent home: <agent_home>\SCFHA\config\agent.properties file
2. Add the following lines:  
log.level=ALL
log.embedded.instances=true
3. Stop the Server Manager Agent, clear the logs from <agent_home\SCFHA\logs, and restart it.  
4. Restart the HTML Server instance
5. Review the embedded agent log for the HTML Server instance from <agent_home\SCFHA\logs

 

From embedded agent log:

 

Changes

WebLogic and JDK were updated.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.