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E1: 42: Returned Material Authorization using P40051: RMA Reason Code Not Saved On Credit Order For Manually Entered Items (Doc ID 2764703.1)

Last updated on DECEMBER 27, 2021

Applies to:

JD Edwards EnterpriseOne Sales Order Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When a credit order is created using the RMA process by direct entry (not from the sales ledger) the Reason Code entered in the RMA program is not copied into the Sales Order Detail record (F4211) for the credit order created.

Steps to Duplicate:

  1. Go to P40051 and click on the Add key
  2. Fill in the Branch/Plant and Customer numbers.
  3. In the grid, fill in Last Disposition of CRR, RMA Item Number, RMA Quantity, and a Return Reason code
  4. Click OK
  5. Review the F4211 records for the credit order created and note that the reason code is not populated.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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