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E1: INST: When Running the Database Installation Component From Platform Pack Against an Oracle Database, Platform Pack Fails to Connect to the Database Server (Doc ID 2769627.1)

Last updated on APRIL 19, 2021

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.2 and later
Information in this document applies to any platform.


While attempting to run the Platform Pack Database component, this fails because the installer cannot connect to the Oracle Database server version 19c. The 32-bit version of Oracle Database 19c client is added to PATH environment variable at the beginning of the PATH environment variable definition.

There is also a pop-up error shown by Platform Pack where "ORA-12154: TNS:could not resolve the connect identifier specified" is reported.

In the install actions log file, the following error is reported:





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