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E1: 17: 90CG: Canceling from Customer Visual Assist in Add Case (P90CG504 - P01BDWRD) Launches Who's Who Window (P0111S) (Doc ID 2773680.1)

Last updated on MAY 04, 2021

Applies to:

JD Edwards EnterpriseOne Case Management - Version 9.2 and later
JD Edwards EnterpriseOne Service Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When a user adds a Case (P17500/P90CG504) and clicks on the visual assist button in the Customer Number field, the system will call the A/B Word Search screen (P01BDWRD). If the user clicks on the cancel button in this form, the system will still call the Who's Who Search window (P0111S) even though no customer number was selected.
This issue occurs when the Who's Who Search/Select processing option is active in the Case MBF Processing Option (P90CG002), Display tab.

Steps
1. In the Case MBF Processing Options (P90CG002), set processing option 3 in the Display tab to 3 (Who's Who Search/Select).
2. Add a Case (P17500/P90CG504).
3. In the Customer Number field, click on the visual assist button; the system will call A/B Word Search (P01BDWRD, form W01BDWRDA).
4. Click on the cancel button and note that the system still calls Who's Who Search (P0111S) even though the Customer Number for the case is not yet established.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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