E1: 17: The Actual Billable Unit and Amount Are Not Populated for a Service Order when Unplanned Parts Are Issued from Inventory Issue (P31113) (Doc ID 2781599.1)

Last updated on APRIL 04, 2025

Applies to:

Symptoms

For a service WO, when unplanned parts are issued from P31113 Inventory Issue, the actual billable amount (and unit) is not populated.

The issue can be reproduced with the following steps:

1. Create a component item with Sales Price Level = 1 item Only.
2. Create a Price for Item and Customer Group (group DIST).
3. In P03013 Work With Customer Master be sure to have a record of the customer (4245) in the company (00200) of the branch (M30) of the test. Go to details and select the form exit billing information. Add a Customer Price Group = DIST.
4. P31113 version called from P48201, 7. Unplanned Issues = 1
5. In P48201 create a SV order for customer 4245.
6. Take the row exit to Order processing->Inventory issues. P31113 opens, use the item for the unplanned issue.
7. Check the parts P17730 to see the transaction and notice the actual payable unit and amount are blank. 

Extra test: If adding the item in parts P17730, the actual payable unit and amount are populated.

Changes

Cause

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