E1: E1PAGE: E1 Search Intermittently Fails with the Message: "The list of Environments and Roles was returned unexpectedly"
(Doc ID 2782099.1)
Last updated on JULY 01, 2021
Applies to:
JD Edwards EnterpriseOne Tools - Version 9.2 to 9.2 [Release 9.2]Information in this document applies to any platform.
Symptoms
Instead of returning the actual search result, EnterpriseOne Search is intermittently displaying the message "The list of Environments and Roles was returned unexpectedly". This happens for different users with different roles at different times and totally random in nature. Issue cannot be replicated at will.
Same message is captured in the Application Interface Services (AIS) Server e1root log as well:
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |