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E1: 42: 73: Vertex Sales Tax not Calculating for Sales Orders when the Ship To Address is in Alaska (Doc ID 2783030.1)

Last updated on JUNE 11, 2021

Applies to:

JD Edwards EnterpriseOne Sales Order Management - Version 9.2 and later
Information in this document applies to any platform.


Sales Tax is not calculating correctly on a Sales Order. The Ship To customer in State of Alaska in the City of Juneau.  Online Invoice, Invoice Summary, Invoice Print and the resulting Accounts Receivable invoice do not show any tax.

The customer is using Vertex Sales Tax Q series 5.0 and this City and County charges 5% sales tax at each level for a total of 10% sales tax. However, when they enter a sales order for this customer for a product that is taxable, no taxes are calculated on the order. 

For taxes, the Taxes Explanation Code is retrieved from the Sold To customer. The Tax Rate Area (GeoCode) is retrieved from the Ship To customer.

The issue can be reproduced at will with the following steps:

  1. In P4210 create a sales order for the Ship To customer with a GeoCode equal to Juneau, Alaska.
  2. The Sales Order Detail Line indicates taxable Y and tax explanation code S.
  3. Online Invoice and Order Summary from P4210 show no tax on the sales order.




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