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E1:42: Repost Active SO (R42995) Fails To Update Credit Check Inquiry (P42050) Open Order Amount If Credit Check Level=P (Parent) (Doc ID 2784025.1)

Last updated on JUNE 11, 2021

Applies to:

JD Edwards EnterpriseOne Sales Order Processing - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

After changing the Credit Check Level from C (Customer) to P (Parent) and assigning a Parent Address to the customer, the Credit Check Inquiry (P42050) is showing an Open Order Amount of 1,006,410.37. There are three child customers for the Parent but only one has an Open Order of 157,080.00. Running the Sales Repost (R42995) with the processing option set to Repost the Customer Master Open Order Amount, does not correct the Open Order Amount displayed in Credit Check Inquiry (P42050).

The issue can be reproduced at will with the following steps:

  1. Parent Address Number is setup with a Credit Limit = 1,000,000 in Customer Master
  2. On Customer Billing Page 1 for Parent Address the Credit Check Level is P (parent of Sold To)
  3. Child Address Number is setup with a Credit Limit of -1 in Customer Master
  4. On Customer Billing Page 1 for Child Address the Credit Check Level is P (parent of Sold To)
  5. Child Address in the Address Book – Related Addresses has the Parent populated with Parent of Sold To
  6. Customer Service Inquiry (P4210) shows Child Address has one open order with 7 lines for 157,080.00.
  7. Credit Check Inquiry (P42050) for Parent/Child combination shows an Open Order Amount of 1,006,410.37
  8. Run Sales Repost (R42995) with the processing option set to Repost the Customer Master Open Order Amount.
  9. The Open Order Amount displayed in Credit Check Inquiry (P42050) is unchanged.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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