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E1: ORCH: Orchestration to Cancel Sales Order is working for 1 Company/Business Unit but not Another (Doc ID 2786765.1)

Last updated on JUNE 29, 2021

Applies to:

JD Edwards EnterpriseOne Orchestrator - Version 9.2 and later
Information in this document applies to any platform.


Customer created an orch to cancel sales orders. They created it using the record process to create the service request

The goal is to get the order number, order type and company and change the status to 999

The issue is that the orchestration only works for one specific business unit or company

When testing with any other company the orchestration ends in error




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