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E1: 42: Backordered Lines With No Inventory are at Next Status 560 (Ready for Shipment Confirmation) (Doc ID 2791850.1)

Last updated on JULY 15, 2021

Applies to:

JD Edwards EnterpriseOne Sales Order Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Customer Service Inquiry for one sales order show that 2 of 5 lines that were backordered in commitments are ready to be Ship Confirmed (Status 902/560). 

The client does not provide steps to reproduce but the client’s attachments show the following:

  1. Customer Service Inquiry (P4210) shows Sales Order contains 5 lines. Lines #2 and #3 show Last Status 902 (Backordered in Commitments) and Next Status 560 (Ready for Ship Confirm).
  2. Work with Shipment Confirmation (P4205) shows Sales Order has 5 lines for 5 different Item Numbers are all ready to be Ship Confirmed including Lines #2 and #3 which have last status 902 (Backorder in Commitments)

Cause

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In this Document
Symptoms
Cause
Solution


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