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E1: 42: Reason Code Value Cleared when Ship To Address is Changed on Existing Sales Order (SO) or Sales Order Quote (SQ) in Sales Order Entry Power Form (P42101) (Doc ID 2797845.1)

Last updated on AUGUST 06, 2021

Applies to:

JD Edwards EnterpriseOne CRM Sales Order Entry - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

The customer creates sales quote orders using P42101. The Reason Code value is populated on the Sales Order Header. When the user changes the Ship To address on the order, the Reason Code value is cleared. When the Sold To address is changed the Reason Code value is retained.

It is common for the customer to change the Ship To address value because the customer is generally quoting a branch that is not directly associated with the job they are quoting. They are basically a quoting headquarters and do not know which branch will be ordering at the time they start the quote. Since the customer is using this field to designate which quotes are treatment plant quotes it is crucial that this field always keeps the Reason Code value . The customer is measuring the orders that are getting compared to the quotes that are issued.

ERROR
-----------------------
Reason Code value is cleared when the user revises the Ship To address.

The issue can be reproduced at will with the following steps:

  1. In P42101, create a sales order (SO) or a quote order (SQ).
  2. Populate the Reason Code on the Sales Order Header.
  3. Save the order.
  4. Inquire on the order. Change the Ship To address. Note the Reason Code value is cleared.
  5. The issue does not occur if the user changes the Ship To address using P4210.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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