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E1: JAS: Unreadable Characters (Random Symbols) On The Web Client When Using IE Or Edge w/IE Compatibility Mode Enabled (Doc ID 2803997.1)

Last updated on SEPTEMBER 15, 2021

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

With respect to any E1 web client user who is using Internet Explorer (IE) or Edge with IE Compatibility Mode enabled, sometimes he or she will be displayed unreadable characters (random symbols) for some or all of the following items:

 




Whenever a user experiences the issue, he or she will continue to have the issue until he or she reboots his or her computer.  However, if a user experiences the issue and then reboots his or her computer, then the issue will eventually return.  The time it takes for the issue to return is unpredictable because of the sporadic nature of the issue.  Sometimes it takes hours for the issue to return, but sometimes it takes days or even months for the issue to return.

The issue never happens when using Firefox or Chrome for the E1 web client.  And the issue never happens when using Edge with IE Compatibility Mode disabled.

Also, the issue is not specific to any tools release level.

Changes

What change triggers the issue is currently unknown.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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