E1: JAS: Unreadable Characters (Random Symbols) On The Web Client When Using IE Or Edge w/IE Compatibility Mode Enabled (Doc ID 2803997.1)

Last updated on APRIL 27, 2023

Applies to:

Symptoms

With respect to any E1 web client user who is using Internet Explorer (IE) or Edge with IE Compatibility Mode enabled, sometimes he or she will be displayed unreadable characters (random symbols) for some or all of the following items:

• the word JDEdwards in the top banner of the user interface
• the login user ID in the top banner of the user interface
• the login environment name in the top banner of the user interface
• any text for items related to E1 menus for the user interface

Whenever a user experiences the issue, he or she will continue to have the issue until he or she reboots his or her computer.  However, if a user experiences the issue and then reboots his or her computer, then the issue will eventually return.  The time it takes for the issue to return is unpredictable because of the sporadic nature of the issue.  Sometimes it takes hours for the issue to return, but sometimes it takes days or even months for the issue to return.

The issue never happens when using Firefox or Chrome for the E1 web client.  And the issue never happens when using Edge with IE Compatibility Mode disabled.

Also, the issue is not specific to any tools release level.

Changes

What change triggers the issue is currently unknown.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.