E1: 42: P4210 - After Change of Sold To in Sales Order Not All Records for Held (F4209) Table Reflects New Address Book # in Supplier Number Field (Doc ID 2808699.1)

Last updated on NOVEMBER 11, 2021

Applies to:

Symptoms

Customer creates a sales order for customer "ABC" using P42101/P4210 version "A" which will place order in financial hold due to "FH" hold code on customer master. This creates a Hold (F4209) record with hold code "FH". Then, user inquiry in the order with P42101/P4210 version "B" which has Order Hold set to Hold Code E4 and make changes in the order. This creates a second hold (F4209) record with hold code "E4". Finally, the user using P42101/P4210 version "C" which has hold code E5 behind Order Hold TAB (P4210) and make changes in the order. This creates a third hold (F4209) record with hold code "E5". Then, user inquire sales order using version "A" and change the sold to AB#. The change in the order update supplier number in F4209 record for the record where hold code was "FH" only.

EXPECTED BEHAVIOR
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Customer wants to have all three record in F4209 reflecting changes of Sold To address book i sales order

Setup:

1. P42090 – Hold Code setup – FH, E4 and E5
2. Customer Master for Address Book # 69547 and AB# 4243 has FH hold code in Customer Master Billing Instructions
3. Create three versions of P4210: FH, E4 and E5

Steps:

1. P42101/P4210 Version FG – Create a new sales order and save it. See that sold to is AB# 69547. See order goes to “FH” hold code
2. P43070 – Work With Held Orders. See one record for “FH” hold code is created.
3. P42101/P4210 Version E4 – Using different version, make changes in the order. Populate Line of Business for example. Save it.
4. See that it is going to E4 hold code now
5. P43070 – Work With Held Orders. See one additional record for “E4” hold code is created
6. P42101/P4210 Version E5 – Using different version, make changes in the order. Change Location in line #2. Save it.
7. P43070 – Work With Held Orders. See that now, there are three record, FH, E4 and E5 hold codes.
8. Now, user go back to P42101/P4210 version FH and do change the Sold To AB# in the header to value "4243". Save the order.
9. P43070 – Work With Held Orders. See that, there are three record, FH, E4 and E5 hold codes however the FH record shows supplier # 4243 and the other two still show 69547.

Changes

Cause

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