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E1: 42: Invoice Print (R42565) Does Not Display Tax Group Summary Information For Sales Order With Vertex (Doc ID 2820560.1)

Last updated on DECEMBER 30, 2021

Applies to:

JD Edwards EnterpriseOne Sales Order Management - Version 9.2 and later
Information in this document applies to any platform.


The customer is in the process of implementing a new company in EnterpriseOne. For this new company, the customer is only charging sales tax in two states.  When the customer tests sales orders for the new company in the taxable states, the correct tax is returned from Vertex for the order.  When the customer prints the invoice, with the R42565 processing option active for Print Tax Summary - Summarize taxes by group, the total tax amount prints on the invoice. The tax summary by group does not print.

The issue can be reproduced at will with the following steps:

  1. In Sales Order Entry (P4210) create a sales order for the new company for a customer in a taxable state. '
  2. In Invoice Print (R42565) with the processing option active for Print Tax Summary set to 1 = Summarize taxes by group, print the invoice for the sales order. 
  3. Review pdf produced by R42565. Note the tax summary breakout information is not displayed. The total tax amount is displayed.


Customer added new company along with associated branch plant to EnterpriseOne.


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