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E1: 13: Free Goods Doesn’t Update After Order Gets Rejected By JDESOCHNG Workflow (Doc ID 2823981.1)

Last updated on APRIL 12, 2022

Applies to:

JD Edwards EnterpriseOne Sales Order Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Free Goods quantity is not adjusted when a Sales Order is changed and gets rejected by JDESOCHNG workflow. The “Factor value numeric” field in F4074 does not reflect the change.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a free good (12+1)
2. Setup workflow JDESOCHNG for SO change
3. Create a SO for QTY 12
4. Change the SO quantity order to 24 and save
5. Review SO it has 2 free goods
6. Notice SO went into workflow
7. Inquire on Work Center to approver rejects the order
8. Reject the SO change
9. Reinquire on SO notice the free good line is still 2
If R42950 is ran to reprice without success, it cancels the line 1.020 and create a new line with the quantity 2.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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