E1: ORCH: Orchestration Output Mapping Not Working When Orchestration is Triggered through Form Extension on Applications Such As P43280 or P4310 etc. (Doc ID 2824791.1)

Last updated on DECEMBER 06, 2021

Applies to:

Symptoms

If an orchestration is associated with any event of a form of an application through a form extension, then after the orchestration is executed from form event, the output of orchestration is not being passed to the  form field which is mapped to receive the output value from orchestration.
There is no issue identified with orchestration itself and it can be verified from logs that the orchestration is executed successfully.

For example: An orchestration is created such that it returns Address Number of the logged in user.  This orchestration is associated through a form extension on application P43280 -Approval Delegation so as to trigger it on find button pressed event and also pass the returned address book number from orchestration to the approver field on form. One can notice that when find button is actually pressed, the orchestration runs successfully but the value in approver field remains blank, indicating an issue with mapping of fields. 

Steps to replicate :

1. Login to Orchestration Studio and create an orchestration that returns address book number of the logged in user. Refer Understanding the Orchestration Design Process
2. Login to web client and type P43280 in fast path.
3. Create form extension by pressing the Form extension button and associate the orchestration designed in step 1. Map the output returned to the approver field on form. For detailed steps refer the Guide or Video
4. Save the form extension .
5. Run the application P43280 and Press find button.
6. Notice Address Book Number Invalid error on application. This indicates that output of the orchestration was not passed correctly to approver field.

Cause

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