E1: 42: Sales Order Entry (P4210/P42101) Does Not Update the Amount - Open Order (APRC) in the Customer Master (F03012) When a New Sales Order is Entered Preventing Orders from Going on C1 Credit Hold (Doc ID 2826771.1)

Last updated on DECEMBER 13, 2021

Applies to:

Symptoms

Sales Order Entry (P4210/P42101) is not updating the Customer Master Amount - Open Order (F03012. APRC) when new sales orders are created. Therefore, orders that should go on C1 credit hold are not going on credit hold.

The issue can be reproduced at will with the following steps:

1. In Sales Order Entry (P4210 or P42101) create a $400 sales order for a customer with $1000 credit limit and $800 in open accounts receivable transactions.
2. In the P4210 version on the Order Holds tab ensure the Customer Credit Check processing option indicates C1.
3. Note the newly created order does not go on credit hold. The order total of 400.00 plus the open accounts receivable total of 800.00 is over the customer credit limit of 1000.00

Changes

Cause

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