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E1: 42: P42101/P4210 - Customer Pricing Group Not Updated When Blank SoldTo And Changing ShipTo to New Value in Update Mode (Doc ID 2827588.1)

Last updated on JANUARY 28, 2022

Applies to:

JD Edwards EnterpriseOne Sales Order Entry - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

In update mode, if user inquires back to existing sales order going to the header and blank out SoldTo value and manually make changes to ShipTo, customer price group does not change to reflect the pricing group for the new SoldTo value.

The issue can be reproduced at will with the following steps:
SETUP: P03013 – Customer Master Billing Instructions
AB # 4242 - Billing Address Type = X
                - Customer Pricing = CG  
AB # 4243 - Billing Address Type = X
                - Customer Pricing = BUSINESS
AB # 42013 - Billing Address Type = S
                  - Customer Pricing = BUSINESS

1. In Sales Order Entry, P4210/P42101, create a sales order for Sold To customer 4243 with BUSINESS in the Customer Price Group field and Ship To 42013 with BUSINESS in Customer Price Group.
2. Review the Payment and Freight Header Information form. Note the Customer Price Group field indicates BUSINESS from the Sold To address (4243)
3. Click Save and Continue button.
4. Populated details with item, quantity and Click in Submit and close.
5. P42101 – Inquire on the order just created; blank out the Sold to and change the Ship To value to 4242.
6. Customer 4242 indicates CG in the Customer Price Group field.
7. Check Payment and Freight TAB, see pricing group still show as BUSINESS instead shows as CG for the new AB# Sold To and Ship To

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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