My Oracle Support Banner

E1: 42: Unable To Set The Blank Value In Field ‘'Credit Check Level’’ In the Customer Billing Instructions (P03013) (Doc ID 2832342.1)

Last updated on JANUARY 07, 2022

Applies to:

JD Edwards EnterpriseOne Sales Order Entry - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On certain customers who place Intercompany Sales Orders, the Client wants to set a blank value in the field "Credit Check Level" (ARTO) in the Billing information page 1 of the Customer Master (P03013). After adding a record with the Code = Blank in UDC H42/AR, if the user tries to change the Credit Check Level from “P” to Blank, the system returns a value of “P” to the field.

The client's purpose for changing the credit check level to blank is to exempt these customers from Credit Checking.

The client reproduced the issue with the following steps:

  1. A customer is retrieved from Work with Customer Master (P03013).
  2. The user takes the Form Exit to Customer Billing Instructions.
  3. On Billing information page 1 the Customer credit Check Level (ARTO) is populated with a "P".
  4. The user creates a new line in UDC H42/AR with a Blank in the "Codes" field.
  5. The user then returns to Billing information page 1.
  6. The user uses the visual assist to change the Customer Credit Check Level from "P" to Blank.
  7. The value "P" is again defaulted into the Credit Check Level field.



Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.