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E1:17: P17714 (Service WO) Assigns Incorrect Error ID 4465 when TYPE (TYPS) is Changed (Doc ID 2863583.1)

Last updated on MAY 25, 2022

Applies to:

JD Edwards EnterpriseOne Service Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When changing the Order Type (TYPS) for a Service Work Order that the Inventory has already been committed, the B4800220 Business Function (X4801 Equipment Module Source File) will assign an Incorrect Error ID 4465. This Error that is being called and assigned by the B4800220 Business Function is totally incorrect and for the wrong system.

The Incorrect Error being assigned within the current B4800220 code: 4465 | Entry Not Valid for Line Load Count | Product Code 49

CAUSE . . . . One of the following conditions have occurred. You have entered a value into the Volume Load Line 1 field but the load line count in the vehicle master (F49010) is zero. OR, you have entered a value into the Volume Load Line 2 field but the load line count in the vehicle master is less than two.

RESOLUTION. . Blank out the Volume Load Line in error, or change the load line count in the vehicle master (F49010).

The correct Error that should be assigned within the B4800220 Code:  4664 | WO Type Change Not Allowed | Product Code 48

CAUSE. . . . . The work order type is not allowed to change at this time because the parts have been committed based on the Work Order Activity Rules (P4826).

RESOLUTION . . Change the status of the work order to a status that does not commit the parts. Once the parts are de-committed, the work order type can be changed.

STEPS:

  1.  In the P17714, Inquire on an order where the Inventory has already been committed and change the Type (TYPS)
  2.  The system will assign an error ID 4465 (Entry Not Valid for Line Load Count ) which is incorrect

Cause

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In this Document
Symptoms
Cause
Solution
References


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